Refund policy
At Kurta Hub, we take pride in the quality of our ethnic wear. As a small business offering boutique fabrics at honest prices, we have a strict No Refund policy for change of mind. However, we are fully committed to your rights under Australian Consumer Law.
Exchange Period
- We offer exchanges for a different size or store credit within 14 days of delivery.
- 14 days is the industry standard for local boutiques and ensures the stock remains seasonal and available for other community members.
Conditions for Exchange
- Items must be in original condition: unworn, unwashed, and with all tags attached.
- Items must be free of scents (perfume/detergent) or marks (deodorant/makeup).
Postage & Costs
- Return Postage: The cost of shipping the item back to our Toongabbie studio is the responsibility of the customer.
- Faulty Items: If an item is faulty or wrongly described, we will meet our legal obligations under Australian Consumer Law by providing a replacement or refund.
How to Exchange
- Contact us via WhatsApp (+61 4933 9 2255) or Email (hello@kurtahub.com.au) within 14 days of receiving your order.
- Ship the item back to us, or save on postage by dropping it off at our Toongabbie Studio (by appointment).
